Reporting repairs or defects
In your newly-built home, repairs to your property are known as defect repairs. If your home was built within the last year and has a problem, you need to complete the form below. All defect repairs are carried out by the company who built your new home.
Examples of non-emergency defects (faults) your property may have include:
- Shower screen leaking
- Problems with light fittings and sockets
- Faulty taps
- Problems with electric shower
- Door easing/sticking
- External lighting not working.
As your home is a new build, any repairs in relation to your property that are not a result of damage caused by residents are referred to as ‘defects.’
The first 12 months after a property was built is known as the ‘defect period.’ During this period it is important that you contact us directly to report any defect issues.
Any issues reported to us will be forwarded to the contractor who built your home, and it is their responsibility to rectify them.
It is important that you report defects in this way, as making reports to the contractors directly may result in problems with the requests being processed, and subsequent remedial works then not being completed.
You will be offered a visit by our Aftercare Team up to eight weeks after you first occupy the property. The purpose of this visit is to see how you are settling into your new home and if possible, to help you with any questions or problems that you may have. The Aftercare Team is also able to take details of any defects during this visit.
Following the 12 month defect period, any general repairs will be completed by our repair contractor.
Please report all defects/repairs to aftercare@blueberryhomes.co.uk, all defect reports MUST be made sent to this email.
Blueberry Homes is incredibly proud to have been recognised as a market leader for build quality in Kent. Your new home is covered by the Premier Guarantee which gives you complete confidence in terms of a Build mark and warranty for the development. This Premier Guarantee provides comfort for up to 10 years that any issues will be dealt with and corrected.
For further details please visit the website: www.premierguarantee.co.uk or telephone 08444 120888.*
Legal Notice
The specification for your apartment comes as standard with every Royal Sands Ramsgate apartment. Your attention is drawn to the fact that it may not be possible to obtain the branded products as referred to in the specification. In such cases, a similar alternative will be provided. Blueberry Homes reserves the right to make these changes as required and will inform you of any amendments. The images on this website and marketing are from previous developments by the Blueberry Homes and are indicative of the proposed specification and finishes for Royal Sands Ramsgate. The developer gives notice that these particulars are provided as a general guide only. They do not constitute any part of an offer or contract. The company does not imply, make or give any representation, guarantee or warranty whatsoever with the exception of the Premier Guarantee and via any manufacturer’s warranties.
Any intending purchaser must satisfy him or herself by inspection or otherwise as to the correctness of any statement, plan or illustration contained within these particulars. The developer reserves the right to amend, alter or change the specification herein to something comparable. These details are given as an accurate interpretation of the specification of this development. The developer reserves the right to alter the specification at any time, and any choices detailed are done so at the developer’s discretion and dependent on the stage of build. Please note that it may not always be possible to provide the specific branded products referred to in the specification as it may vary during the build and according to availability. Blueberry Homes will source the most cost effective gas supplier. Heat interface units are installed in each property and their usage is monitored by a data logger so you will only be billed for the hot water or heating you use. Vertical radiators with thermostatic valves and thermostat controls are installed in each property.
